Proper storage of wine & spirits is one of the biggest factors in guaranteeing that the product you purchased is of top quality. We take this matter extremely seriously. Hence, we are unable to control it neither before it gets delivered to us nor once the product is sold to our customers. Therefore, we offer a very limited return and refund policy.We strongly believe with certainty that all of the products our customers receive are straight from the source and have never been returned to be resold. This also allows us to stand firmly behind what we offer.Our limited return policy is to accept returns for a refund when the merchandise is evidently defective due to our fault or that of our suppliers.
If that is the case, please contact us within 7 business days of purchase and have the original sales receipt, bottle of product, and original cork ready for evaluation.
Products that aren't damaged or defective due to our or suppliers fault will not be eligible for a return. However, since every situation is different, please give us a call at 718-389-3533 so we can assess the situation.
